Shipping policy

Order Preparation
Please allow 3-7 business days for your order to be prepared before shipment. This preparation window is separate from carrier transit time. You will receive tracking information once your order ships.

Shipping Rates
We currently ship within the United States only.

• Shipping is calculated at checkout based on the items in your order and the delivery destination.
• Shipping rates may change as additional items are added to your order.
• FREE U.S. shipping on all orders of $75 or more.

Delivery Times
Carrier transit time begins after your order ships and varies by destination and the shipping method available at checkout.

Any delivery estimate shown at checkout or in tracking is an estimate and may vary due to factors outside of our control, including carrier delays, holidays, weather, and other unforeseen circumstances.

Tracking
Tracking information will be provided when available after your order ships.

International Orders
At this time, we only ship to U.S. addresses.

Order Issues
If your package is lost, significantly delayed, or arrives damaged in transit, please contact us at TheShape@TheShapeFitnessCo.com as soon as possible and include your order number so we can help resolve the issue.